Experienced Spa Supervisor - 6 month fixed contract

Jobs in Beauty; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group in Edinburgh is seeking an experienced Spa Treatment Supervisor. You will supervise a team of therapists, ensure high-quality treatments, and provide exceptional customer service. Passionate about hospitality, you will help develop your team and promote luxury spa products. Enjoy a competitive salary, inclusive of 29 days holiday and various employee benefits, in a supportive and fun work environment.

Benefits

29 days holiday

Training and development from day one

Access to gym and pools

Employee events

Discounted room rates

Qualifications

• Experience in a spa or wellness setting is essential.
• Ability to deliver excellent standards with passion for luxury spa products.
• Strong listening skills and initiative.

Responsibilities

• Supervise therapist team and support wider management.
• Ensure high-quality treatments and exceptional guest service.
• Contribute to team environment and morale.

Skills

Customer service

Team coaching

Attention to detail

Education

HNC or HND qualification or equivalent beauty qualifications

Job description

6 month fixed contract: Experienced Spa Supervisor to join a fabulous Hotel Group based in central Edinburgh.

Job Overview

Responsible for the supervision of the therapist team you will help grow, mentor & develop your team to success while supporting the wider management team. This a great opportunity to join us in a supervisory role with the opportunity to develop into Spa Management.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you will also receive

• Access to our discounts and wellbeing platform Treat Yourself Here , unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey

As a Spa Treatment Supervisor, you will ensure a complete guest focus within the treatment area of Yu Spa, maintaining our company standards in all areas giving the guest the best possible experience.

You will be an integral part of our friendly spa team – Passionate about customer service and hospitality, you will make sure every spa visitor receives an outstanding experience. Your professional and friendly approach will ensure our guests enjoy memorable experiences. Your love and knowledge of our products will also help drive revenue and ensure that the spa experience continues for our guests long after their visit is over.

Joining the dedicated Spa department, you will:

• Coach, develop and motivate all team members to be the very best they can
• Ensure that all customers are provided with high quality treatments whilst taking pride in your delivery of treatments.
• Deliver exceptional guest service in all areas of the department.
• Monitor and maintain clear standards in service delivery, cleanliness, guest interaction and set up of areas.
• Assist in delivering ongoing training to the spa therapist team, support ongoing training that will keep the treatment side at the forefront of the beauty industry
• Contribute to a strong team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel, whilst promoting a professional, helpful image to all guests.
• Comply with statutory and legal requirements for Fire, Hygiene, Health & Safety, and Employment laws.
• Maximise revenue generation in the Spa through targeted upselling across the whole team, lead incentive schemes for therapist, motivating team members to hit targets.
• Ensure that all equipment and fittings within the treatment areas are maintained to a high level, through thorough cleanliness and effectively reporting issues and ensuring these are resolved in a timely manner.

As a Spa Treatment Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.

We want you to be yourself here, bringing your infectious personality helps make Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Treatment Supervisor.

With this in mind, we are looking for a Spa Treatment Supervisor who:

• Holds a HNC or HND qualification or has equivalent beauty qualifications.
• Is experienced working in a Spa or wellness setting is essential.
• Can deliver excellent standards with a passion for our luxury spa products.
• Uses initiative along with listening skills.
• Is self-aware and able to evaluate your own work.
• Has a customer service and can-do attitude.
• Holds a genuine desire to provide a Warmer Welcome to our guests.

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.