Experience Support Specialist

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services company is seeking an Experience Support Specialist to ensure clients feel supported throughout their journey. Responsibilities include communicating with clients to assist with itinerary changes, providing information about destinations, and handling customer inquiries with care. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. This position offers remote work with a flexible schedule and access to travel-related benefits.

Benefits

Access to exclusive travel perks

Flexible schedule

Supportive team culture

Professional growth opportunities

Qualifications

• Strong communication skills required to effectively engage with clients.
• Customer service experience preferred for handling inquiries and concerns.
• Attention to detail is necessary for managing travel plans.

Responsibilities

• Communicate with clients through various channels.
• Assist with itinerary modifications and cancellations.
• Provide accurate information about travel destinations.
• Ensure client satisfaction by following up on travel details.
• Handle concerns with a friendly and patient approach.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn

Passion for travel

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.