Experience Expert: Memorable Customer Experiences

Mulberry Group; Liverpool; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension & Life Assurance

Training & development

Volunteering days

Wellbeing service

Job summary

Mulberry is seeking a Sales Assistant (Experience Expert) in the UK to craft memorable customer experiences using product knowledge and storytelling. You will nurture relationships, be open to learning, and play a part in the Back to the Mulberry Spirit strategy while supporting a strong in-store CRM approach.

The role emphasizes a welcoming store environment, a dynamic customer experience, and active participation in Mulberry’s values-driven culture, with staff discounts and development

Qualifications

• Ability to create a welcoming and fun environment for customers and team (≤140 chars)
• Deliver an engaging, dynamic and memorable customer experience in-store
• Develop and maintain key customer relationships using instore CRM tools
• Culturally connected; understand Mulberry’s fit into life and art and excite customers

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in your store.
• Develop and maintain key customer relationships using instore CRM tools.
• Be culturally connected; understand how Mulberry fits into life and art to excite customers.
• Curious about the business and willing to share ideas.
• Deliver operational excellence showing respect for people, product and environment.

Skills

Customer service

Storytelling

Product knowledge

CRM tools

Job description

Mulberry is seeking a Sales Assistant (Experience Expert) in the UK to craft memorable customer experiences using product knowledge and storytelling. You will nurture relationships, be open to learning, and play a part in the Back to the Mulberry Spirit strategy while supporting a strong in-store CRM approach.

The role emphasizes a welcoming store environment, a dynamic customer experience, and active participation in Mulberry’s values-driven culture, with staff discounts and development