Experience Expert: Elevate Customer Moments + Commission

Mulberry; Manchester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Exclusive staff sales access

Birthday day off

Pension & life assurance

Training & development

Volunteer days (2/year)

Help@Hand wellbeing service

Job summary

Mulberry is seeking an enthusiastic Sales Assistant, nicknamed “Experience Expert,” to create memorable customer experiences in-store. You will use product knowledge and storytelling to tailor each interaction, building lasting relationships while learning and growing within the Mulberry Spirit strategy.

You will embody Mulberry values—honest, dynamic, and community spirited—delivering engaging service, supporting the team, and driving store performance.

Qualifications

• Customer-focused and able to create memorable experiences for customers in-store.
• Able to use storytelling and product knowledge to personalise customer journeys.
• Develop and nurture key customer relationships using instore CRM tools.

Skills

Customer service

Storytelling

Product knowledge

CRM tools

Relationship building

In-store experience

Tools

CRM tools

Job description

Mulberry is seeking an enthusiastic Sales Assistant, nicknamed “Experience Expert,” to create memorable customer experiences in-store. You will use product knowledge and storytelling to tailor each interaction, building lasting relationships while learning and growing within the Mulberry Spirit strategy.

You will embody Mulberry values—honest, dynamic, and community spirited—delivering engaging service, supporting the team, and driving store performance.