Experience Expert: Elevate Customer Experiences in Fashion

Mulberry; Bicester; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions

Life assurance

Training and development

Volunteer days

Help@Hand wellbeing service

Job summary

Mulberry in the United Kingdom is seeking dedicated Sales Assistants, known as Experience Experts, to create memorable customer journeys through product knowledge and storytelling. You will learn and grow within a brand that values authenticity, sustainability and community, delivering exceptional service.

You will cultivate relationships, work with an in-store CRM, and contribute ideas to drive performance while staying true to Mulberry's spirit and culture.

Qualifications

• Customer-focused and able to create memorable experiences.
• Strong communication and storytelling using product knowledge.
• Willing to learn and develop to become an expert in the field.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in store.
• Develop and maintain key customer relationships using in-store CRM tools.
• Be culturally connected; understand Mulberry fits into life and art and use this to excite customers.
• Contribute ideas, maintain competitive spirit and drive performance.

Job description

Mulberry in the United Kingdom is seeking dedicated Sales Assistants, known as Experience Experts, to create memorable customer journeys through product knowledge and storytelling. You will learn and grow within a brand that values authenticity, sustainability and community, delivering exceptional service.

You will cultivate relationships, work with an in-store CRM, and contribute ideas to drive performance while staying true to Mulberry's spirit and culture.