Experience Expert: Create Memorable Luxury Experiences

Mulberry Group; Greater London; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions & Life Assurance

Training and development opportunities

Volunteer days

Help@Hand wellbeing service

Job summary

Mulberry is seeking an Experience Expert to join our London store team. You will create memorable customer experiences using deep product knowledge and engaging storytelling to tailor each interaction and nurture long-lasting relationships.

You will maintain a welcoming atmosphere, drive sales performance, and stay connected to Mulberry's culture and values while delivering excellent service.

Qualifications

• You will be customer focused in a welcoming store environment.
• You will use product knowledge to tailor each customer experience.
• You will engage customers with storytelling to build lasting relationships.
• You will communicate clearly to support team and customers.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic, memorable customer experience in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Be culturally connected to Mulberry and the wider life and art around us.

Skills

Customer focused

Product knowledge

Storytelling

Communication

Tools

In-store CRM tools

Job description

Mulberry is seeking an Experience Expert to join our London store team. You will create memorable customer experiences using deep product knowledge and engaging storytelling to tailor each interaction and nurture long-lasting relationships.

You will maintain a welcoming atmosphere, drive sales performance, and stay connected to Mulberry's culture and values while delivering excellent service.