Experience Expert: Create Memorable Fashion Experiences

Mulberry; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Staff sales access

Birthday day off

Pension contributions

Life assurance

Training and development

2 volunteering days per year

Help@Hand wellbeing service

Job summary

Mulberry in the UK seeks a customer-focused Experience Expert to deliver memorable in-store experiences and build lasting customer relationships. You will use product knowledge and storytelling to tailor each visit, while embracing Mulberry's values and the Back to the Mulberry Spirit initiative.

You will be part of a team delivering engaging service, with access to staff discounts, product allowances, and a supportive benefits programme including volunteering days and wellbeing resources.

Qualifications

• Customer-focused approach to delivering memorable shopping experiences.
• Able to build and maintain relationships with customers in-store using CRM tools.
• Willingness to learn about Mulberry products and storytelling techniques.

Responsibilities

• Create welcoming and fun environment for customers and team.
• Deliver engaging, dynamic and memorable customer experiences in store.
• Develop and maintain key customer relationships using instore CRM tools.
• Contribute to Mulberry’s 'Back to the Mulberry Spirit' strategy and culture.

Skills

Customer service

CRM tools

Product knowledge

Storytelling

Tools

CRM tools

Job description

Mulberry in the UK seeks a customer-focused Experience Expert to deliver memorable in-store experiences and build lasting customer relationships. You will use product knowledge and storytelling to tailor each visit, while embracing Mulberry's values and the Back to the Mulberry Spirit initiative.

You will be part of a team delivering engaging service, with access to staff discounts, product allowances, and a supportive benefits programme including volunteering days and wellbeing resources.