Experience Expert — Fashion Retail & Customer Experience

Mulberry; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions & Life assurance

Training & development opportunities

Volunteer days (x2) per year

Help@Hand wellbeing service

Job summary

Mulberry in the United Kingdom is seeking an Experience Expert to deliver memorable customer experiences in store. You'll use product knowledge and storytelling to tailor each interaction and build lasting relationships with shoppers.

You'll be customer focused, driven, and engaged in Mulberry's Back to the Mulberry Spirit strategy, with a competitive salary, bonus, product allowance, staff discount, and wellbeing support.

Qualifications

• Customer-focused retail experience.
• Ability to build relationships with customers.
• Interest in fashion and Mulberry brand.

Responsibilities

• Create a welcoming and fun environment for customers and the team.
• Deliver an engaging, dynamic, and memorable customer experience in store.
• Develop and maintain customer relationships using instore CRM tools.
• Understand how Mulberry fits into life and art to excite customers.

Skills

Customer service

Product knowledge

CRM tools

Storytelling

Tools

POS systems

Job description

Mulberry in the United Kingdom is seeking an Experience Expert to deliver memorable customer experiences in store. You'll use product knowledge and storytelling to tailor each interaction and build lasting relationships with shoppers.

You'll be customer focused, driven, and engaged in Mulberry's Back to the Mulberry Spirit strategy, with a competitive salary, bonus, product allowance, staff discount, and wellbeing support.