Experience Expert: Craft Memorable In-Store Journeys

Mulberry; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions & Life Assurance

Training and development opportunities

Volunteer days

Job summary

Mulberry in Birmingham is seeking an enthusiastic Sales Assistant, dubbed an Experience Expert, to create memorable customer experiences. You will use product knowledge and storytelling to tailor every interaction, building lasting relationships and actively supporting Mulberry’s spirit and Back to the Mulberry Spirit strategy.

You will stay customer focused, deliver dynamic service, and maintain relationships via in-store CRM tools, contributing to a premium shopping environment and brand

Qualifications

• Customer-focused approach in a retail environment.
• Strong communication and relationship-building skills.
• Able to deliver engaging in-store experiences and product knowledge.

Responsibilities

• Create welcoming environment for customers and team.
• Deliver engaging, memorable customer experiences in store.
• Develop key customer relationships using instore CRM tools.
• Support Mulberry's Back to the Mulberry Spirit strategy.

Skills

Customer service

Communication

Sales driven

Fashion enthusiasm

Tools

CRM tools

Job description

Mulberry in Birmingham is seeking an enthusiastic Sales Assistant, dubbed an Experience Expert, to create memorable customer experiences. You will use product knowledge and storytelling to tailor every interaction, building lasting relationships and actively supporting Mulberry’s spirit and Back to the Mulberry Spirit strategy.

You will stay customer focused, deliver dynamic service, and maintain relationships via in-store CRM tools, contributing to a premium shopping environment and brand