Experience Expert: Craft Memorable Customer Moments

Mulberry Group; Birmingham; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Exclusive staff sales access

Birthday day off

Pension Contributions & Life Assurance

Training and development opportunities

Volunteer days

Help@Hand wellbeing service

Job summary

Mulberry in Birmingham is seeking a customer-focused Sales Assistant to create memorable in-store experiences. You will use product knowledge and storytelling to personalise each visit and nurture long-lasting relationships with customers. Embrace Mulberry’s spirit while learning and growing within the role.

You will deliver engaging service, maintain CRM relationships, and contribute to a welcoming, culturally connected store environment aligned with our values and sustainability commitments.

Qualifications

• Create a welcoming and fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in your store.
• Develop and maintain key customer relationships using instore CRM tools to support you.
• Culturally connected; understand how Mulberry fits into the fabric of life and art around us to excite customers.
• Be honest, dynamic and community spirited.
• Love fashion and stay aligned with Mulberry’s values.

Responsibilities

• Be curious about the business and share ideas.
• Maintain a competitive spirit and a strong desire to succeed.
• Deliver operational excellence showing respect for people, product and environment.

Tools

CRM software

Job description

Mulberry in Birmingham is seeking a customer-focused Sales Assistant to create memorable in-store experiences. You will use product knowledge and storytelling to personalise each visit and nurture long-lasting relationships with customers. Embrace Mulberry’s spirit while learning and growing within the role.

You will deliver engaging service, maintain CRM relationships, and contribute to a welcoming, culturally connected store environment aligned with our values and sustainability commitments.