Experience Expert: Craft Memorable Customer Experiences

Mulberry; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bonus

Product allowance

Staff discount

Birthday day off

Pension contributions

Life Assurance

Volunteer days

Wellbeing support

Job summary

Mulberry in the United Kingdom is seeking enthusiastic Sales Assistants, called Experience Experts, to create truly memorable in-store experiences through deep product knowledge and storytelling. You will nurture lasting relationships with customers and strive to become an expert in Mulberry’s world.

You will deliver an engaging, dynamic customer experience in-store, maintain customer relationships with CRM tools, and contribute to the Mulberry Spirit strategy.

Qualifications

• You will create a welcoming and fun environment for customers and the team.
• You will deliver an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools.

Responsibilities

• Be culturally connected; understand Mulberry fits into life and art to excite customers.
• Be curious about the business and willing to share ideas.
• Demonstrate a competitive spirit with a strong desire to succeed.
• Deliver operational excellence showing respect for people, product and environment.
• Embodies Mulberry values: honest, dynamic, community spirited.

Job description

Mulberry in the United Kingdom is seeking enthusiastic Sales Assistants, called Experience Experts, to create truly memorable in-store experiences through deep product knowledge and storytelling. You will nurture lasting relationships with customers and strive to become an expert in Mulberry’s world.

You will deliver an engaging, dynamic customer experience in-store, maintain customer relationships with CRM tools, and contribute to the Mulberry Spirit strategy.