Experience Expert: Luxury Retail with Perks & Commission

Mulberry Group; York and North Yorkshire; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Staff discount

Exclusive access to staff sales

Product allowance

Birthday day off

Pension Contributions & Life Assurance

Training and development opportunities

Volunteer days (x2) per year

Help@Hand wellbeing service

Job summary

Mulberry is seeking an Experience Expert to create memorable customer experiences in-store. You will use product knowledge and storytelling to personalise each interaction and nurture lasting relationships with customers, aligning with our Back to the Mulberry Spirit strategy.

You will be customer-focused, eager to learn, and committed to delivering exceptional service while contributing to a vibrant team culture.

Qualifications

• Customer service mindset and ability to engage with customers
• Strong communication and storytelling to tailor experiences
• Ability to build and maintain customer relationships in-store

Responsibilities

• Create welcoming and fun environment for customers and team
• Deliver engaging, dynamic and memorable customer experience in store
• Develop and maintain key customer relationships using instore CRM tools
• Understand Mulberry fits into fashion, art, life to excite customers

Skills

Customer focus

Communication

Sales orientation

Tools

instore CRM tools

Job description

Mulberry is seeking an Experience Expert to create memorable customer experiences in-store. You will use product knowledge and storytelling to personalise each interaction and nurture lasting relationships with customers, aligning with our Back to the Mulberry Spirit strategy.

You will be customer-focused, eager to learn, and committed to delivering exceptional service while contributing to a vibrant team culture.