Experience Expert: Craft Memorable In-Store Journeys

Mulberry; Bentfield; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Staff discount

Product allowance

Birthday day off

Pension contributions & life assurance

Training and development opportunities

Volunteering days

Help@Hand wellbeing service

Job summary

Mulberry in the United Kingdom is seeking an Experience Expert to create truly memorable customer experiences. You will be imaginative, use product knowledge and storytelling to tailor each interaction and nurture lasting relationships with shoppers.

The role offers a competitive hourly rate of £14.80, a bonus scheme, staff product allowance, generous staff discounts, and development opportunities as part of Mulberry’s Back to the Mulberry Spirit strategy.

Qualifications

• Experience in delivering excellent customer service in a retail setting.
• Ability to build relationships and drive sales through product knowledge.

Responsibilities

• Create a welcoming and fun environment for customers and teams.
• Deliver engaging, dynamic and memorable customer experiences in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Demonstrate Mulberry values and connect brand storytelling to customer experiences.

Skills

Customer service

Sales skills

Communication

CRM tools

Job description

Mulberry in the United Kingdom is seeking an Experience Expert to create truly memorable customer experiences. You will be imaginative, use product knowledge and storytelling to tailor each interaction and nurture lasting relationships with shoppers.

The role offers a competitive hourly rate of £14.80, a bonus scheme, staff product allowance, generous staff discounts, and development opportunities as part of Mulberry’s Back to the Mulberry Spirit strategy.