Experience Expert: Elevate Customer Experiences

Mulberry Group; Leeds; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Enviable staff discount and exclusive

Extra day off for your birthday

Pension Contributions & Life Assurance

Training and development opportunities

x2 paid volunteering days per year

Help@Hand wellbeing service

Job summary

Mulberry Group in the United Kingdom is seeking an Experience Expert to join our Leeds store. You will create welcoming, memorable experiences using product knowledge and storytelling to tailor each customer journey and nurture lasting relationships.

You are customer focused, curious, and collaborative, delivering engaging service, driving sales, and upholding Mulberry's values and sustainability ethos. The role includes a competitive base salary, bonus, staff discounts, training, and

Qualifications

• Experience in retail or customer service preferred.
• Able to deliver engaging customer experiences in-store.
• Committed to Mulberry values and sustainability.
• Excellent communication and teamwork.

Responsibilities

• Create a welcoming environment for customers.
• Deliver engaging, memorable experiences using storytelling.
• Develop and maintain key customer relationships.
• Support store operations and uphold Mulberry standards.

Skills

Customer focus

Storytelling

Retail experience

Tools

instore CRM tools

Job description

Mulberry Group in the United Kingdom is seeking an Experience Expert to join our Leeds store. You will create welcoming, memorable experiences using product knowledge and storytelling to tailor each customer journey and nurture lasting relationships.

You are customer focused, curious, and collaborative, delivering engaging service, driving sales, and upholding Mulberry's values and sustainability ethos. The role includes a competitive base salary, bonus, staff discounts, training, and