Experience Design Vice President

J.P. Morgan; Glasgow; On-site; GBP 100,000 - 130,000; Full time

Job summary

An international financial services firm is seeking an Experience Design Vice President to shape user experience across their products. The role involves developing design strategies, mentoring designers, and leveraging insights to optimize experiences. Ideal candidates have proven user experience design expertise and are skilled in inclusive design practices.

Qualifications

• Proven experience in user experience design or similar roles.
• Ability to create visual representations of user journeys.
• Experience in inclusive design and accessibility guidelines.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Diagram service flows and product features.
• Mentor junior designers and foster a culture of diversity.

Skills

User experience design

Inclusive design

Prototyping

Visual representations of user journeys

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President within the Experience Design Team in credit portfolio group & counterparty risk team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touch points as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities and skills

• Proven experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience