Experience and Enabling Technology Manager

Deloitte LLP; Birmingham, Belfast; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading professional services firm in Birmingham is seeking a candidate to enhance the recruitment experience through innovative solutions. The role involves managing projects, collaborating with stakeholders, and developing technology strategies to improve processes. Ideal candidates will have strong experience in recruitment, excellent project management skills, and a passion for innovation. This position offers a hybrid working model to promote work-life balance.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• Significant experience in recruitment lifecycle and processes.
• Ability to co-create Talent Acquisition solutions with stakeholders.
• Experience delivering engaging presentations.

Responsibilities

• Own the Talent Acquisition Experience Principles.
• Deliver a rolling 12-month experience & technology plan.
• Engage senior stakeholders to understand strategic priorities.

Skills

Stakeholder engagement

Project management

Problem-solving

Innovative thinking

Communication

Education

Experience in recruitment function

Knowledge of Talent Acquisition technology

Tools

ATS (Applicant Tracking System)

CRM

VMS (Vendor Management System)

Job description

In this role you will have the opportunity to positively impact the experience of candidates, hiring managers and recruiters across the firm. You will work with stakeholders in Talent Acquisition, IT, Onboarding, wider HR and external vendors to deliver an innovative experience in line with the Talent Acquisition Experience Principles and Deloitte Values.

You will develop a deep understanding of the end-to-end recruitment experience from sourcing and attraction to day one and will ensure the people, systems and processes are perfectly aligned to deliver a best-in‑class experience.

This role will suit somebody who has a passion for innovation and continuous improvement, strong stakeholder engagements skills and the ability to translate complex problems into quality solutions either via technology or through adapting ways of working.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

You will be part of a team of Experience & Enabling Technology Managers responsible for the continuous evolution and improvement of the Talent Acquisition experience across all hire types from Early Careers to Partner.

Responsibilities

Talent Acquisition Experience

TA Experience

• Own the TA Experience Principles and ensure they are incorporated into every project
• Enable the continuous evolution and innovation of the Talent Acquisition experience through internal and external insights, candidate, hiring manager & recruiter feedback, and Talent Acquisition technology expertise
• Improve candidate & recruiter experience using feedback tools to identify issues, deliver quality solutions with documented benefits

Project Management

• In conjunction with other members of the Experience & Enabling Technology team, build and deliver a comprehensive rolling 12-month experience & technology plan
• Act as project manager/SME on designated experience & technology projects, delivering projects via multi-disciplinary teams (TA/IT/HR/Legal)

Stakeholder Engagement

• Engage with senior stakeholders within Talent Acquisition and across HR to understand strategic priorities, projects and impacts on TA experience & technology
• Work with representatives from across Talent Acquisition to embed experience & technology changes, ensuring teams are appropriately trained and all operating procedures and processes are up to date
• Share experience & technology insights with key stakeholders including candidate and hiring manager feedback and process pinch points to inform future improvements

Technology

• Work in partnership with the Technology Product Owner to implement technology change requests and projects
• Develop and implement the TA technology roadmap including innovating the experience using AI
• Ensure technology is compliant with all Deloitte Legal and Governance processes gaining necessary approvals for technology or process changes
• Manage the implementation of new TA technologies from requirements gathering, supplier assessment, implementation & governance and BAU support model
• Research & identify innovative technology systems and tools that enable a positive candidate and recruiter experience
• Monitor the TA technology support model, working with the Technology Product Owner to address issues and manage the quality of support
• Foster strong supplier relationships, coordinating regular supplier review meetings and managing performance alongside Vendor Management
• Regular connections with technology vendors to brief on project and change request and manage through to completion
• Regular Strategic reviews with tech suppliers to continually evolve the technology roadmap
• Track budgets for allocated projects and coordinate the finance process

Connect to your skills and professional experience

• Significant experience of working within a recruitment function and understanding the full candidate and hiring manager lifecycle and enabling processes
• Experience of working with senior stakeholders to co-create Talent Acquisition solutions that enable the strategic vision
• Influencing skills to gain stakeholder buy‑in, and storytelling including experience in delivering presentation
• Knowledge of the external Talent Acquisition technology landscape and latest innovations including AI
• Experience of leading on technical and functional aspects of recruitment technology improvements and enhancements (i.e., ATS, VMS, CRM) including partnering with key stakeholders to complete requirements gathering, system design and implementation and benefits tracking.
• Experience of working with medium to large scale 3rd party vendors ensuring the quality of their service provision meets our needs
• Strong project management and organisation skills with proven experience of leading and delivering projects
• Risk focussed with proven experience of mitigation with a commercial mindset, and seeing through issues to positive resolution.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Human Resources

At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."- Jim, Enabling Functions

Our hybrid working policy

You’ll be based in one of our UK offices with hybrid working

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world‑class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose‑driven culture at deloitte.co.uk/careers