Examinations Delivery Manager

The Royal College of Ophthalmologists; London; Hybrid; GBP 45,000; Full time

Job summary

A professional membership organization in London seeks an Examinations Delivery Manager. This role manages the delivery of high-stakes examinations and ensures a positive experience for candidates. Ideal candidates will have extensive administrative experience, strong communication skills, and the ability to handle multiple priorities. The position offers a competitive salary and hybrid working options.

Benefits

25 days of annual leave

Employer pension contributions up to 12%

Health Cash Plan

Qualifications

• Extensive higher education administrative experience.
• Experience in examinations administration.
• Experience supervising staff.

Responsibilities

• Deliver the high-stakes Part 2 FRCOphth Oral examinations.
• Manage the examiner database and their training.
• Foster strong working relationships with stakeholders.

Skills

Strong communication skills

Ability to manage varied workload

Team player

Tools

Microsoft Office

Job description

Overview

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Examinations Delivery Manager

Application Deadline: 26 September 2025

Department: Examinations

Employment Type: Full Time

Location: London, UK

Reporting To: Dylan Costello, Director of Examinations

Compensation: GBP 44,727 / year

Description

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job Purpose

The Examinations Department manages applications, logistics, and appeals for ophthalmology specialist exams, delivering assessments in the UK and overseas and recruiting senior ophthalmologists to set, examine, and mark them. A key priority is ensuring all candidates and members have a positive and professional experience.

The Examinations Delivery Manager is primarily responsible for delivering the high-stakes Part 2 FRCOphth Oral examinations. The post holder works independently within established policies, balancing the need for excellent candidate service with maintaining rigorous standards and managing multiple priorities.

Alongside leading on designated examinations, the role provides advice to colleagues on protocols and policies across all College exams, consulting with the Examinations Operations Manager and Director of Examinations on exceptional matters. The post holder also contributes to improving departmental procedures and reviewing policies to support best practice.

Key Responsibilities

The Examinations Delivery Manager will be responsible for:

• The end-to-end delivery of the Part 2 FRCOphth Oral and Certificate in Laser and Refractive Surgery examinations in the UK three times per year, ensuring that the examinations demonstrably meet the regulatory requirements of the General Medical Council and are fit for purpose


• Maintaining strict confidentiality and security across the examinations process


• Leading on the training, development and maintenance of all college questions banks


• Ensuring that high standards of customer care for all members and candidates are maintained in the delivery of all aspects of examinations, particularly with regard to equality and diversity


• Managing the examiner database and their training and recruitment


• Line management of the Examinations Administrator, conducting regular 121s and half yearly appraisals as well as performance monitoring and other HR related issues.

UK Part 2 FRCOphth Oral and Certificate in Laser and Refractive Surgery Examinations

• Confirming examination entry and timetables for all candidates.


• Booking and conducting site visits to examination venues.


• Ensuring the Examinations Administrator confirms arrangements for examiners including travel planning, hotels and group dinners.


• Managing and maintaining the Part 2 FRCOphth and CertLRS structured viva question banks.


• Attending and administering oral examinations at national and overseas centres.


• Applying agreed standard setting and quality assurance processes to prepare examination results for approval.


• Collating and providing performance feedback to candidates for oral examinations.


• Communicating critical information to the Examinations Operations Manager, Director of Examinations and Senior Examiners.


• Reviewing and streamlining administration processes in consultation with the Examinations Operations Manager and Director of Examinations.


• Participate in the budgeting process, monitor budget lines and ensure finance requirements are met including coding invoices received, raising queries with suppliers and/or expense claimants and liaising with the Finance Team to ensure sales invoices are raised.

Line Management

• Line Management of the Examinations Administrator.


• Conduct regular 121s and half yearly performance reviews


• Approval of leave and TOIL requests, maintaining sickness and absence records

Committees

• Fostering strong working relationships with key stakeholders such as Senior Examiners and associated Sub-Committees.

Reporting and quality improvement

• Analysing and monitoring candidate examination performance


• Monitoring and developing standards for quality assurance


• Providing reports as required by the Chief Executive, Chair of the Examinations Committee, Examinations Operations Manager and Director of Examinations.

Other

• Oversee the Part 2 FRCOphth and CertLRS examinations at UK centres


• Attendance at UK and overseas exams


• Responsibility for maintenance and record keeping of exam equipment (iPads, etc)


• Development and maintenance of college questions banks


• Manage external suppliers and develop relationships with key stakeholders as necessary


• Assist the Examinations Operations Manager in the development of new methods of assessment and associated policy


• Assist the Examinations Operations Manager in the development and monitoring of equality and diversity policy and practice including equality assessments


• Participate, as required, in the development and management of the College's ICT systems


• Participate in activities and processes aimed at developing the performance, skills of all examination department members as aligned to the strategic aims of the College.

Skills, Knowledge and Expertise

Experience and Knowledge

• Extensive higher education administrative experience


• Experience in examinations administration


• Experience supervising staff


• Strong communication skills with people at all levels


• Experience improving or developing processes

Job-Specific Competencies

• Accurate and methodical under pressure


• Communicates rules and procedures with tact and diplomacy


• Uses discretion and applies guidelines consistently


• Able to manage varied workload and multi-task


• Works effectively to tight deadlines


• Confident working with stakeholders at all levels


• Able to develop and improve processes

Behaviours

• Self-motivated and able to work independently


• Performs well under pressure and manages conflicting demands


• Uses initiative and adapts to new situations


• Team player with consideration for colleagues


• Strong focus on quality of service


• Professional and ethical approach


• Works collaboratively with Director of Examinations and colleagues


• Supports wider departmental work as required


• Engages in personal and organisational development


• Willing to travel and stay overnight in the UK and overseas

Education and Skills

• Excellent interpersonal and communication skills (oral/written)


• Strong Microsoft Office skills


• Quick to learn new software packages

Benefits & Values

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working: two days in the office (one of which is Thursday), and three from home


• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Christmas and New Year)


• One day of paid leave to move house


• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package


• Study loans

Travel

• Season ticket loan


• Cycle to work scheme

Wellbeing

• Summer Fridays (staff can finish 90 minutes early from mid-July to the end of August)


• Enhanced Employee Assistance Programme (with access to free counselling sessions)


• Health Cash Plan

Inclusion and diversity statement

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.

Our values

Inclusion

• actively welcoming a diversity of experiences and perspectives


• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work


• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances


• actively welcoming fresh ideas and approaches


• fostering a climate of ambition and excellence drawing on expertise from across the College's communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes


• continuous and sustainable development across all its activities