Exam Centre Proctor & Support Specialist

Pearson; Birmingham; On-site; GBP 27,000 - 31,000; Part time

Job summary

Pearson VUE is hiring a Test Centre Administrator in Birmingham to support candidates visiting our test centres and ensure secure, smooth exam delivery. The role requires attention to detail, a customer‑focused approach, and flexibility to work varied shifts, including weekends.

You will greet candidates, verify IDs, proctor exams, assist with IT issues, and help maintain a clean testing environment while delivering excellent service.

Qualifications

• School qualifications in English and Maths are required.
• Experience with Microsoft Office (Word, Excel, Outlook) is an advantage.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exams testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

Skills

Customer service

Attention to detail

Teamwork

Education

School qualifications in English and Maths

Tools

Microsoft Office

Job description

Pearson VUE is hiring a Test Centre Administrator in Birmingham to support candidates visiting our test centres and ensure secure, smooth exam delivery. The role requires attention to detail, a customer‑focused approach, and flexibility to work varied shifts, including weekends.

You will greet candidates, verify IDs, proctor exams, assist with IT issues, and help maintain a clean testing environment while delivering excellent service.