Test Centre Administrator - Flexible Shifts & Early Hours

Pearson Education; Boston; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday pay 12% supplement

Flexible shifts

Job summary

Pearson VUE is hiring a Test Centre Administrator to support our world‑leading exam delivery network. You will assist candidates, manage check-ins and ID verification, and ensure secure, smooth exam delivery in our centres.

The role requires a friendly, professional team player who can adapt to a variety of shifts and uphold high customer-service standards. Prior Office experience is a plus.

Qualifications

• Must have school qualifications in English and Maths.
• Experience with Microsoft Office (Word, Excel and Outlook) is an advantage.
• Be flexible to work different days and times, including Saturdays.

Responsibilities

• Provide excellent customer service at all times.
• Welcome, greet and check-in customers/test-taking candidates.
• Verify customer/candidate IDs and explain exam procedures.
• Invigilate candidates during exams.
• Troubleshoot with internal departments to resolve IT issues in the Test Centre.
• Assist with general housekeeping and maintain a secure testing environment.
• Be flexible with shifts, including mornings, evenings and weekends.

Skills

Customer service

Attention to detail

Flexible / Team player

Basic numeracy (English & Maths)

Education

School qualifications in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pearson VUE is hiring a Test Centre Administrator to support our world‑leading exam delivery network. You will assist candidates, manage check-ins and ID verification, and ensure secure, smooth exam delivery in our centres.

The role requires a friendly, professional team player who can adapt to a variety of shifts and uphold high customer-service standards. Prior Office experience is a plus.