Exam Centre Proctor & Customer Support Specialist

Pearson; Greater London; On-site; GBP 18,000 - 23,000; Part time

Job summary

Pearson VUE, a global leader in high-stakes exams, is hiring a Test Centre Administrator in Southgate, UK. You will greet candidates, verify IDs, and proctor exams in a secure, customer-friendly environment.

The role requires availability Monday through Saturday, including late nights. This is a 3-month limited term with a pay rate of £14.80 per hour, paid monthly. Ideal for detail-oriented team players who value accuracy and service.

Qualifications

• School qualifications in English and Maths.
• Experience with Microsoft Office (Word, Excel and Outlook) is an advantage.
• Willingness to work a variety of shifts including early mornings and weekends.

Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exam testing security and procedures and follow company policies.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with IT to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

Skills

Customer service

Attention to detail

English proficiency

Microsoft Office

Education

English and Maths qualifications

Tools

Microsoft Office

Job description

Pearson VUE, a global leader in high-stakes exams, is hiring a Test Centre Administrator in Southgate, UK. You will greet candidates, verify IDs, and proctor exams in a secure, customer-friendly environment.

The role requires availability Monday through Saturday, including late nights. This is a 3-month limited term with a pay rate of £14.80 per hour, paid monthly. Ideal for detail-oriented team players who value accuracy and service.