Test Center Proctor & Customer Experience Lead

Pearson Education; Wolverhampton; On-site; GBP 17,000 - 19,000; Part time

Job summary

Pearson VUE in Wolverhampton is seeking a Test Centre Administrator to support exams delivery at our centres. You will welcome candidates, check IDs, and ensure a secure, friendly testing environment while providing excellent customer service.

This part-time role requires at least 12 hours per week with a pay rate of £13.60 per hour. Flexibility across shifts, including mornings, evenings and weekends, will help us meet busy testing schedules.

Qualifications

• School qualifications in English and Maths.
• Experience with Microsoft Office (Word/Excel/Outlook) is an advantage.
• Ability to cover various shifts in a quiet testing environment.

Responsibilities

• Welcome, greet and check-in customers/test-taking candidates.
• Comply with all exams testing security and procedures and follow company policies using careful judgment.
• Verify customer/candidate personal identification documents and explain the exam testing process/rules.
• Proctor / invigilate candidates while they are completing their exam/test.
• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

Skills

Customer service

Team player

Attention to detail

Flexible schedule

Education

English and Maths qualifications

Tools

Microsoft Office

Job description

Pearson VUE in Wolverhampton is seeking a Test Centre Administrator to support exams delivery at our centres. You will welcome candidates, check IDs, and ensure a secure, friendly testing environment while providing excellent customer service.

This part-time role requires at least 12 hours per week with a pay rate of £13.60 per hour. Flexibility across shifts, including mornings, evenings and weekends, will help us meet busy testing schedules.