Events Customer Care Representative

G4S Secure Solutions (UK&I); Leeds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading security services provider is seeking Events Customer Care Representatives at Headingley Stadium, Leeds. Ideal for those wanting flexible evening and weekend work, this role involves ensuring visitor safety and providing top-notch customer service at various events. Candidates should have a minimum of 6 months in customer service, be well-presented, and possess clear communication skills. Join the team and enjoy competitive pay and extensive employee benefits including accrued holidays and training opportunities.

Benefits

Competitive rates

Accrued paid holidays

Uniform and PPE provided

Training & Development opportunities

24/7 GP access

Employee benefits discounts

Qualifications

• Minimum of 6 months experience in a customer service role.
• Availability for evenings and/or weekends.
• Professional, reliable, and customer-focused.
• Well spoken and well presented.

Responsibilities

• Carrying out pre and post event safety checks.
• Greeting, assisting and directing visitors attending the event.
• Providing a high standard of customer care.
• Monitoring visitors/crowd movements to identify potential issues.

Skills

Customer service experience

Clear communication skills

Personal confidence

Professional presentation

Job description

Events Customer Care Representative – Leeds Rhinos (Headingley Stadium)

Pay: £12.50 per hour

Mandatory Requirements: Minimum 6 months experience in customer services (any setting)

Type: Flexible evening and/or weekend work – perfect as a second job

About the Role

G4S Events are currently recruiting experienced Customer Care Representatives to join our existing team at Headingley Stadium, Leeds. If you’re confident, professional, eager to engage with our customers, and ready to work in a fast‑paced environment, we want to hear from you! This role offers flexible work options, making it ideal for those seeking a second job or additional income. You’ll also have opportunities to work at cricket and football matches or music concerts and even some of the biggest events across the UK, if you’re open to travel. We would welcome candidates who already hold a Spectator Safety L2 Certification, however, this is not mandatory, as we will offer this opportunity once you join the team.

As a Customer Care Representative, you’ll be the visible, friendly face of safety, helping to ensure visitors and staff have a safe and enjoyable experience. The ideal candidate should have clear communication skills, good personal confidence and be well presented.

Key Responsibilities

• Carrying out pre and post event safety checks ensuring compliance with safe working procedures
• Greeting, assisting and directing visitors attending the event
• Providing a high standard of customer care
• Monitoring visitors / crowd movements and behaviour to identify potential issues or incidents and to take action as necessary

Benefits

• Competitive rates
• Accrued paid holidays
• Outer uniform provided, including PPE
• Opportunity to work across the wider events team (with free travel to qualifying events)
• Training & Development and future career progression
• Free Access to 24/7 GP, Mental Health, Fitness, Financial and Dental advice
• Perks at Work scheme – access to a wide range of employee benefits including discounts in over 20 different categories ranging from Electronics to Car Buying, Travel, Fitness, and more

Requirements

• Minimum of 6 months experience in a customer service role.
• Availability for evenings and/or weekends
• Professional, reliable, and customer‑focused
• Well spoken and well presented

Why Join G4S Events

• Flexible hours to suit your lifestyle
• Opportunities to work some of the most exciting events in the UK
• Ideal as a second job or supplementary income
• Meet new friends and become part of the ‘family feel’ team

Apply today and join the G4S Events team! You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.