Customer Support & Sales Advisor (12-Month Secondment)

Brakes; Ewloe; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Holiday allowance

Job summary

Brakes is recruiting a Customer Support Advisor on a 12-month secondment in Ewloe. The role covers inbound/outbound customer contacts, order placement, and issue resolution.

You will promote Brakes services, liaise with Field Sales, and maintain strong customer relationships in a busy contact centre. You will work 37.5 hours per week, 5/7 days with weekend rota, and enjoy a competitive salary plus a monthly bonus, in a role that supports customer-first outcomes across the national delivery

Qualifications

• Be able to think quickly on your feet to achieve the best outcome for customers.
• Demonstrate strong problem solving skills in fast-paced environment.
• Exhibit excellent written and verbal communication.
• Build rapport and communicate clearly with customers.
• Attention to detail in all customer interactions.
• Ability to work in a busy, fast-paced setting.
• SAP experience would be desirable, training provided.

Responsibilities

• Handle inbound and outbound customer contacts including order placement and queries.
• Resolve service issues and maintain customer satisfaction.
• Promote Brakes services to drive growth and loyalty.
• Liaise with Field Sales to understand customer needs.
• Maintain communication with departments and follow internal policies.
• Pursue personal development to enhance knowledge of Brakes products and processes.
• Meet quality targets in line with the Quality Framework.

Skills

Think quickly on feet

Problem solving

Excellent communication

Rapport building

Written and verbal detail

Work under pressure

SAP experience desirable

Job description

Brakes is recruiting a Customer Support Advisor on a 12-month secondment in Ewloe. The role covers inbound/outbound customer contacts, order placement, and issue resolution.

You will promote Brakes services, liaise with Field Sales, and maintain strong customer relationships in a busy contact centre. You will work 37.5 hours per week, 5/7 days with weekend rota, and enjoy a competitive salary plus a monthly bonus, in a role that supports customer-first outcomes across the national delivery