Operations Support Agent

FedEx; Cambridge; On-site; GBP 26,000 - 32,000; Full time

Job summary

GBD FedEx Express UK Transportation Limited is hiring an Operations Support Agent in the UK. The role involves handling customer calls about collections and deliveries, sorting premium shipments, and ensuring accurate data entry in the tracking system.

Working hours are 40 per week with shifts from 05:00 to 14:00, Monday to Friday. The position offers a competitive hourly wage (£14.02) with premia for evening and night hours and opportunities for career progression within a fast-paced logistics

Qualifications

• Experience handling customer inquiries via phone or chat is desirable.
• Accurate data input and attention to detail are essential.
• Strong communication and problem-solving skills required.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritise and re-allocate failures for next-day delivery as required.
• Input data into the tracking system with accuracy and timeliness.
• Maintain clear, proactive communications with team, managers and other depots.

Skills

Customer service

Data entry

Communication

Teamwork

Job description

Company:

GBD FedEx Express UK Transportation Limited

Address:

Stanton Way, Huntingdon

Scheduled Weekly Hours:

40

Worker Type:

Regular

Posting Start Date

23-Sept-2026

Posting Close Date:

15-Oct-2026

Job Family:

FXE-EU: Operations Support Agent (ID)

Position Summary:

Hours: 40 per week.

Shifts: 05:00 to 14:00, Monday to Friday

Salary : £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.

You will be responsible for the following:

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

Scanning W/H and be trained in DG

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Being part of the team you’ll ensure that customers’ urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive “can do” and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.