Part-Time Operations Support Agent — Evening Shift

FedEx Express México; Llantrisant; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Training to get you started

On‑the‑job learning opportunities

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent to join the team in a 20-hour-per-week role. The position supports urgent package routing, customer calls about shipments, and data entry in the in-house tracking system.

You will work a 16:30–20:30 shift across five days, with premium pay for late-evening hours. Training is provided, with opportunities for career development and employee assistance programs.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Clear communication

Fast-paced work

Time management

Job description

GBJ FedEx Express UK Transportation Limited is seeking an Operations Support Agent to join the team in a 20-hour-per-week role. The position supports urgent package routing, customer calls about shipments, and data entry in the in-house tracking system.

You will work a 16:30–20:30 shift across five days, with premium pay for late-evening hours. Training is provided, with opportunities for career development and employee assistance programs.