Evening Home Emergency Claims Team Lead – Preston

Davies; Preston; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance provider in Preston seeks a Team Manager for their claims department. The role involves leading a team of claim handlers, ensuring efficient processing and compliance of insurance claims. Candidates should possess strong leadership skills, excellent customer service capabilities, and the ability to drive performance through data analysis and effective mentoring. This permanent, full-time position offers a supportive environment with excellent benefits including a generous holiday allowance, career development opportunities, and wellbeing initiatives.

Benefits

25 days holiday

Development, training, and professional qualifications

Employee Resource Groups

Wellbeing centre

Qualifications

• Ability to motivate and inspire a team of claim handlers across remote and hybrid locations.
• Strong decision-making abilities, conflict resolution, and problem-solving skills.
• Dedication to providing excellent customer service and cost management.

Responsibilities

• Overseeing a team of 12–16 claim handlers.
• Monitoring individual and team performance to ensure productivity and quality targets are met.
• Ensuring claims are handled in accordance with company policies and industry regulations.

Skills

Leadership Skills

Communication

Customer Focus

Adaptability

Technical Ability

Analytic Thinking

Organisation

Job description

A leading insurance provider in Preston seeks a Team Manager for their claims department. The role involves leading a team of claim handlers, ensuring efficient processing and compliance of insurance claims. Candidates should possess strong leadership skills, excellent customer service capabilities, and the ability to drive performance through data analysis and effective mentoring. This permanent, full-time position offers a supportive environment with excellent benefits including a generous holiday allowance, career development opportunities, and wellbeing initiatives.