Evening Customer Service Advisor - Night Shift with Perks

Smith & Brock Ltd; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Weekly groceries allowance

30% off Sylva Café

Refer a friend bonus

Extra day of holiday for your birthday

Earned Wage Access

Career progression

Job summary

Smith & Brock Ltd is seeking a friendly Customer Service Advisor for the evening shift in Deptford. You’ll be the first point of contact for customers, handling orders and resolving issues with a professional, helpful approach.

No prior experience is required; we’ll teach you everything you need to know. The role offers a 40-hour work week across evenings, with two days off, and the chance to grow with a family-run business focused on quality and service.

Qualifications

• Experience in handling customer orders, issues and complaints by phone and email.
• Ability to learn new systems quickly.
• Willingness to learn and a strong work ethic.

Responsibilities

• Handle customer orders, issues, and complaints by phone and email
• Coordinate with teams to ensure smooth daily ordering
• Identify and resolve problems to prevent escalation
• Promote seasonal products to customers where relevant

Skills

Customer service experience

Excellent IT skills

Fast-paced environment

Team player

Independent worker

Job description

Smith & Brock Ltd is seeking a friendly Customer Service Advisor for the evening shift in Deptford. You’ll be the first point of contact for customers, handling orders and resolving issues with a professional, helpful approach.

No prior experience is required; we’ll teach you everything you need to know. The role offers a 40-hour work week across evenings, with two days off, and the chance to grow with a family-run business focused on quality and service.