Night Shift Customer Service Advisor | Earned Wage Access

Smith & Brock Ltd; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Groceries discount

Sylva Café discount

Refer a friend bonus

Extra day of holiday for your birthday

Earned Wage Access

Career progression

Job summary

Smith and Brock is seeking a friendly, proactive Customer Service Advisor to join our night-time team in Deptford. You’ll be the first point of contact for our customers, handling orders by phone and email, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for.

No prior customer service experience is required—we’ll teach you everything you need to know. The role is full-time (40 hours) with a night shift from 5pm to 2am, offering a supportive

Qualifications

• No prior customer service experience is required; willingness to learn is valued.
• Excellent IT skills and ability to learn new systems quickly.
• Strong communication and teamwork abilities are essential.

Responsibilities

• Handle customer orders, issues and complaints by phone and email.
• Coordinate with internal teams to ensure smooth daily ordering.
• Identify and resolve problems to prevent escalation.
• Promote seasonal products to customers where relevant.

Skills

Customer service

IT skills

Communication

Team player

Job description

Smith and Brock is seeking a friendly, proactive Customer Service Advisor to join our night-time team in Deptford. You’ll be the first point of contact for our customers, handling orders by phone and email, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for.

No prior customer service experience is required—we’ll teach you everything you need to know. The role is full-time (40 hours) with a night shift from 5pm to 2am, offering a supportive