Customer Service Advisor - Evening

Smith & Brock Ltd; Greater London; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Weekly groceries allowance

30% off Sylva Café

Refer a friend bonus

Extra day of holiday for your birthday

Earned Wage Access

Career progression

Job summary

Smith & Brock Ltd is seeking a friendly Customer Service Advisor for the evening shift in Deptford. You’ll be the first point of contact for customers, handling orders and resolving issues with a professional, helpful approach.

No prior experience is required; we’ll teach you everything you need to know. The role offers a 40-hour work week across evenings, with two days off, and the chance to grow with a family-run business focused on quality and service.

Qualifications

• Experience in handling customer orders, issues and complaints by phone and email.
• Ability to learn new systems quickly.
• Willingness to learn and a strong work ethic.

Responsibilities

• Handle customer orders, issues, and complaints by phone and email
• Coordinate with teams to ensure smooth daily ordering
• Identify and resolve problems to prevent escalation
• Promote seasonal products to customers where relevant

Skills

Customer service experience

Excellent IT skills

Fast-paced environment

Team player

Independent worker

Job description

Customer Service Advisor Evening

Location: Deptford
Full-time: 40 hours -2 days OFF including Saturday Evening

At Smith and Brock, we're not just in the business of fresh produce,we're in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future.

We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.

We're looking for a friendly, proactive Customer Service Advisor to join our dedicated team during the night. In this role, you'll be the first point of contact for our customers, helping with orders, resolving issues, and ensuring every interaction reflects the care and professionalism we're known for. If you have a passion for great service, strong communication skills, and thrive in a fast-paced environment, we'd love to hear from you.

You don't need previous experience in customer service (but if you have is also good!), we'll teach you everything you need to know. What matters most is bringing the right attitude: a willingness to learn, a strong work ethic, and a genuine commitment to helping people. If that sounds like you, we'd love to have you on board.

What you will be doing:

• Handle customer orders, issues, and complaints by phone and email
• Work with various teams to ensure the smooth running of the daily ordering
• Identify and resolve problems to prevent any escalation
• Promote seasonal products to customers where relevant

What we are looking for:

• Possess similar experience in a previous role
• Excellent IT skills (able to learn new systems quickly)
• Able to work in a fast-paced environment
• Team player and work well independently
• Working shift patterns: 5pm to 2am (this is a night shift)
• Available to work ASAP

What we offer:

• Enjoy a weeklyshop of groceries including vegetables and fruits at wholesale price
• 30% off at Sylva Café
• Refer a frien bonus
• Extra day of holiday for your birthday
• Earned Wage Access
• Career Progression, our Team grew with us