Customer Service Advisor - NIGHT/EVENING SHIFT

Smith & Brock Ltd; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Groceries discount

Sylva Café discount

Refer a friend bonus

Extra day of holiday for your birthday

Earned Wage Access

Career progression

Job summary

Smith and Brock is seeking a friendly, proactive Customer Service Advisor to join our night-time team in Deptford. You’ll be the first point of contact for our customers, handling orders by phone and email, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for.

No prior customer service experience is required—we’ll teach you everything you need to know. The role is full-time (40 hours) with a night shift from 5pm to 2am, offering a supportive

Qualifications

• No prior customer service experience is required; willingness to learn is valued.
• Excellent IT skills and ability to learn new systems quickly.
• Strong communication and teamwork abilities are essential.

Responsibilities

• Handle customer orders, issues and complaints by phone and email.
• Coordinate with internal teams to ensure smooth daily ordering.
• Identify and resolve problems to prevent escalation.
• Promote seasonal products to customers where relevant.

Skills

Customer service

IT skills

Communication

Team player

Job description

Customer Service Advisor

Location: Deptford

Full-time: 40 hours -2 days OFF including Saturday Evening

At Smith and Brock, we’re not just in the business of fresh produce,we’re in the business of people, relationships, and responsibility. As a proudly family-run company, our values are at the heart of everything we do. We believe in quality without compromise, integrity in every interaction, and sustainability that safeguards the future.

We champion fair partnerships with growers, exceptional service for our customers, and a supportive, respectful environment for our team. Every role at Smith and Brock plays a part in delivering honest food, responsibly sourced and doing it with heart.

We’re looking for a friendly, proactive Customer Service Advisor to join our dedicated team during the night. In this role, you’ll be the first point of contact for our customers,helping with orders, resolving issues, and ensuring every interaction reflects the care and professionalism we’re known for. If you have a passion for great service, strong communication skills, and thrive in a fast-paced environment, we’d love to hear from you.

You don’t need previous experience in customer service (but if you have is also good!),we’ll teach you everything you need to know. What matters most is bringing the right attitude: a willingness to learn, a strong work ethic, and a genuine commitment to helping people. If that sounds like you, we’d love to have you on board.

What you will be doing:

• Handle customer orders, issues, and complaints by phone and email
• Work with various teams to ensure the smooth running of the daily ordering
• Identify and resolve problems to prevent any escalation
• Promote seasonal products to customers where relevant

What we are looking for:

• Possess similar experience in a previous role
• Excellent IT skills (able to learn new systems quickly)
• Able to work in a fast-paced environment
• Team player and work well independently
• Working shift patterns: 5pm to 2am (this is a night shift)
• Available to work ASAP

What we offer:

• Enjoy a weeklyshop of groceries including vegetables and fruits at wholesale price
• 30% off at Sylva Café
• Refer a frien bonus
• Extra day of holiday for your birthday
• Earned Wage Access
• Career Progression, our Team grew with us