Evening Customer Service Advisor — Fast-Paced & Growth

Smith and Brock Ltd; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Wholesale groceries discount

Sylva Café discount 30%

Refer a friend bonus

Birthday extra day of holiday

Earned Wage Access

Career progression

Job summary

Smith and Brock Ltd in Deptford is seeking a friendly Customer Service Advisor to join our night team. You will be the first point of contact for orders, handling inquiries by phone and email with courtesy and professionalism.

This is a full-time, night-shift role (5pm–2am), 40 hours per week. No prior experience is required as we will train you; what matters is the right attitude, reliability, and eagerness to help customers in a fast-paced environment.

Qualifications

• Customer service experience is not required but preferred
• Excellent IT skills and ability to learn new systems quickly
• Able to work in a fast-paced environment
• Team player who can also work independently

Responsibilities

• Handle customer orders, issues, and complaints by phone and email
• Coordinate with internal teams to ensure smooth daily ordering
• Identify and resolve problems to prevent escalation
• Promote seasonal products to customers where relevant

Skills

Strong communication

IT skills

Team player

Fast-paced work

Willingness to learn

Job description

Smith and Brock Ltd in Deptford is seeking a friendly Customer Service Advisor to join our night team. You will be the first point of contact for orders, handling inquiries by phone and email with courtesy and professionalism.

This is a full-time, night-shift role (5pm–2am), 40 hours per week. No prior experience is required as we will train you; what matters is the right attitude, reliability, and eagerness to help customers in a fast-paced environment.