Customer Service Advisor

South West Recruitment; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Eye test vouchers

Gym membership discounts

Charity involvement

Perkbox rewards

Job summary

South West Recruitment Ltd is seeking a Customer Service Advisor at our Canary Wharf client in London. You will deliver excellent care across all contact channels and be the first point of contact for consumer queries.

Role requires empathy, strong communication and the ability to resolve issues while following procedures. Hybrid working model with full training provided and benefits described by the employer.

Qualifications

• Customer service experience preferred.
• Proven ability to handle queries across multiple channels.
• Strong written and verbal communication skills.

Responsibilities

• Serve as first point of contact for consumers and handle queries.
• Manage orders and liaise with internal teams to resolve issues.
• Deliver empathetic, high-quality customer care across channels.

Skills

Excellent communication

Empathy

Problem solving

Time management

Team player

Self-motivated

Typing

Tools

Google Suite

Microsoft Office

CRM (Salesforce)

Job description

Our established client based in Canary Wharf, London is looking to recruit temporary full time Customer Service Advisors.

*Prominent Local Employer* + *Excellent Training Provided* + *Gain Experience* + *Immediate Start* + *Suitable for Retail Applicants* + *Hybrid Working*

As a Customer Service Advisor, you will be responsible for delivering excellent customer care and support to consumer across all contact channels.

You will be first point of contact for consumers and handle their queries for the entire range of products. At the core of Consumer Care team, you will ensure that consumers receive the quality of care expected, while following the procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the teams with regards to order management.

The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.

Skills required:

• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need.
• Customer care experience, preferably within the food industry sector
• IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

£27,040 per annum - 40 hours per week (£13 per hour)

Hours: 40 hours per week

Operational hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm

• Full training provided and paid for
• Accessible by bus and Tube

Company Benefits for Permanent staff:

• Working culture of fun and sociable team environment
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500 +
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Perkbox rewards.
• Cycle to work scheme

Job Title: Customer Service Advisor Job Reference: 46415 Salary: £13 per hour Sector: Location: