Customer Service Advisor - 6 month Secondment

Medina Foodservice; Carisbrooke; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Generous discounts on food

Generous holiday allowance

Pension plan

Career opportunities within Sysco

Job summary

Medina Foodservice seeks a part-time Customer Support Advisor to join our Contact Centre on a 6 month secondment. The role covers order processing, KPIs, and building strong customer relationships while working 25 hours weekly across shifts from 6 AM to 4 PM.

You will be the first point of contact for customers, handle inquiries, and liaise with internal teams to ensure timely resolutions. A passion for service, attention to detail, and PC proficiency are essential.

Qualifications

• Experience in an office or customer service environment.
• Passion for delivering excellent customer service.
• Strong attention to detail.
• Confident problem-solving and decision-making skills.
• Self-motivated with a drive to exceed expectations.
• Proficient in PC usage.

Responsibilities

• Process all orders and collections accurately, ensuring customer inquiries are handled promptly.
• Meet set KPIs, answering calls in a timely manner to align with company targets.
• Understand the impact of customer service across the business and maintain department structure.
• Build and nurture customer relationships through effective communication and problem-solving.
• Gain in-depth knowledge of your allocated customers' businesses and their expectations.
• Act as the first point of contact for customer issues, investigating and collaborating for swift resolutions.
• Take ownership of customer queries, ensuring timely updates and coordination with other departments.
• Process customer comments, complaints, and correspondence according to our procedures.
• Maintain effective communication with customers and schedule callbacks as needed.
• Collaborate with internal departments to ensure smooth processes.

Skills

Customer service

Communication

Attention to detail

Problem solving

Self-motivation

PC proficiency

Job description

Join Our Team as a Customer Support Advisor!

Position: Contact Centre - Customer Support Advisor (6 Month Secondment), At Medina Foodservice, we're passionate about produce! Our diverse range of fresh and specialty items comes from both Britain and around the globe. As part of the Sysco global family, we offer our customers unparalleled benefits, including global reach and professional expertise.

This is a part-time role, requiring 25 hours per week. You'll work approximately 5 hours each day, with shifts scheduled between 6 AM and 4 PM. Flexibility is key, especially during busy periods, and weekend work will be on a rota basis.

Key Responsibilities

• Process all orders and collections accurately, ensuring customer inquiries are handled promptley.
• Meet set KPIs, answering calls in a timely manner to align with company targets.
• Understand the impact of customer service across the business and maintain department structure.
• Build and nurture customer relationships through effective communication and problem-solving.
• Gain in-depth knowledge of your allocated customers' businesses and their expectations.
• Act as the first point of contact for customer issues, investigating and collaborating for swift resolutions.
• Take ownership of customer queries, ensuring timely updates and coordination with other departments.
• Process customer comments, complaints, and correspondence according to our procedures.
• Maintain effective communication with customers and schedule callbacks as needed.
• Collaborate with internal departments to ensure smooth processes.

What We're Looking For

• Experience in an office or customer service environment.
• A passion for delivering excellent customer service.
• Strong attention to detail.
• Confident problem‑solving and decision‑making skills.
• Self‑motivated with a drive to exceed expectations.
• Proficient in PC usage.

What You'll Gain

• Generous discounts on a variety of delicious food and award‑winning products.
• A generous holiday allowance.
• Recognition awards and incentives.
• Pension plan.
• Real career opportunities within Sysco, the world's leading foodservice business.
• And much more!