Remote Customer Service Advisor (Part-Time)

Confidential; West of England, Bath; Remote; GBP 55,000 - 64,000; Part time

Benefits offered by this job

Weekly pay

Remote work

Holiday entitlement up to 33 days

Mental Health & Wellbeing resources

Employee Assistance Programme

Job summary

Adecco is seeking a Customer Service Advisor for a remote, part-time temporary assignment in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling inquiries via phone, email, and webchat while maintaining confidentiality and compliance with GDPR.

The role offers remote work with a rolling two-week rota (Option 1-3), BPSS and Right to Work checks, and two weeks of initial training, followed by on-the-job support.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (contact centre preferred).
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.
• A suitable home-working environment with a quiet workspace and reliable broadband connection.

Responsibilities

• Manage customer inquiries via telephone, email, and webchat, updating the system with call notes.
• Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions.
• Support customers in sensitive circumstances while maintaining professionalism and impartiality.
• Identify complex queries and elevate them to ensure fair outcomes.
• Adhere to company guidelines while providing clear and efficient responses.
• Update client systems accurately with all key information.
• Navigate multiple secure client systems to retrieve and record information.
• Ensure compliance with GDPR and data protection requirements.
• Conduct security checks and verify customer identities before discussing sensitive information.
• Maintain confidentiality and accuracy while managing sensitive information.
• Meet performance targets related to quality, productivity, and customer satisfaction.
• Identify and report potential security, fraud, or safeguarding concerns.

Job description

Adecco is seeking a Customer Service Advisor for a remote, part-time temporary assignment in the United Kingdom. You will be the first point of contact for inbound and outbound calls, handling inquiries via phone, email, and webchat while maintaining confidentiality and compliance with GDPR.

The role offers remote work with a rolling two-week rota (Option 1-3), BPSS and Right to Work checks, and two weeks of initial training, followed by on-the-job support.