EUC Refresh Engineer 12 months FTC

Telefonica Tech; Cambridge; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology provider in Cambridge is seeking an EUC Refresh Engineer to support a large-scale laptop refresh project in a healthcare environment. The role involves preparing new devices, providing one-on-one user support during clinics, and ensuring a smooth transition for end users. The ideal candidate must have experience in EUC support and strong communication skills. Full-time on-site working is required, with potential for overtime. This position is key for ensuring effective asset management and user satisfaction.

Qualifications

• Previous experience in EUC support or device deployment projects.
• Ability to provide patient and clear support during device setup.
• Familiarity with asset management processes.

Responsibilities

• Configure and prepare new laptop devices ahead of deployment.
• Deliver 1:1 support sessions during scheduled clinic appointments.
• Ensure users are operational on new laptops within 30 minutes.
• Coordinate clinic flow with the Project Manager.
• Update the Configuration Management Database for asset tracking.
• Manage the secure disposal of old laptop assets.

Skills

End User Computing support

Strong communication skills

Customer service skills

Ability to work in a structured environment

Asset management

Job description

This role is 100% on-site and does not allow for remote working.

We are seeking an EUC Refresh Engineer to support a large-scale laptop refresh project within a complex and busy healthcare environment. The primary objective of this role is to ensure a smooth and seamless migration of end users from their existing laptop hardware to new devices. This will be delivered through scheduled Laptop Clinics run on-site.

Key Responsibilities

• Pre-staging: Configure and prepare new laptop devices ahead of deployment.
• End User Support: Deliver 1 : 2 : 1 support sessions during scheduled clinic appointments guiding end users through the setup of their new device and ensuring a smooth transition of critical applications.
• User Experience: Ensure users are fully operational on their new laptops within 30 minutes of their appointment start time.
• Collaboration: Work closely with the Project Manager to coordinate clinic flow and manage end-user arrivals.
• Asset Management: Complete governance tasks to accurately update the Configuration Management Database (CMDB) for effective asset tracking.
• Disposal: Manage the secure and compliant disposal of old laptop assets in line with customer requirements.

Qualifications

• Previous experience in EUC (End User Computing) support IT refresh or device deployment projects.
• Strong communication and customer service skills with the ability to provide patient and clear 1 : 2 : 1 support.
• Ability to work efficiently in a structured time-sensitive clinic environment.
• Familiarity with asset management and governance processes.
• Must hold BPSS clearance (no higher clearance such as SC is required).
• Flexibility to work on-site full-time with potential overtime as required.

Additional Information

We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch.

Employment Type: Full-time