EU Logistics Co-Ordinator

Black Cat Recruitment Ltd; West Midlands Combined Authority; On-site; GBP 30,000 - 36,000; Full time

Job summary

A recruitment agency is seeking an experienced European Time Critical Logistics Coordinator based in Redditch, UK. In this full-time, permanent role, you will manage customer inquiries, track shipments, and ensure timely and efficient transport solutions. Ideal candidates will possess strong communication skills, experience in the transport forwarding industry, and the ability to handle time-sensitive shipments. Attractive benefits include 25 days holiday plus bank holidays.

Benefits

25 days holiday plus bank holidays

Option to purchase up to 5 additional days

Qualifications

• Must be able to deal with time-sensitive shipments.
• Experience in a fast-paced environment is essential.
• European planning experience is essential.

Responsibilities

• Managing customer enquiries/orders by phone and email.
• Booking and tracking shipments.
• Quoting shipments for EU and UK transport.

Skills

Computer literacy

Good communication skills

KPI management

Tools

MS Office

Job description

Overview

European Time Critical Logistics Coordinator (Based in Redditch)

Hours of work: Monday Thursday (09.30 6.00) and Fridays either 08:30-17:00 or 09:00-17:30 depending on preference. Additional shifts available on a weekend for optional overtime

Permanent, full-time position

Salary - Up to GBP36,000 per annum

Our client, a successful International 3rd Party Logistics organisation are looking for an experienced European Time Critical Logistics Coordinator to join their growing team. The successful candidate will take have experience in EU Transport (Time-Critical preferred) and a passion for exceptional customer service within the transport forwarding industry.

Responsibilities

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
• Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Managing priorities to achieve desired results and deadlines
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/System requirements
• Maintenance of system data and its integrity
• Managing and monitoring KPIs
• Ensuring all support tasks are undertaken and completed in a timely and accurate manner

Qualifications & Experience

• Must be computer literate including MS Office, email, spreadsheets and databases
• Good level of numeracy and literacy
• CPC (an advantage but not essential)
• Must be able to deal with time sensitive shipments inclusive of potential line stoppages
• Sound knowledge of the Transport and Freight forwarding industry
• Account management and development
• Good communication skills
• KPI management
• Experience in a similar environment in required, preferably working with OEMs and tier 1 suppliers
• Experience in a fast-paced environment is essential
• European planning experience is essential

The successful candidate must always be in full control and be able to communicate at the highest level, have a can-do attitude and take pride in the job, with transport / logistic experience. This role is working within a team and collaboration is key.

Benefits

Company benefits including 25 days holiday plus bank holidays with option to purchase up to an additional 5 days

If you're an experienced European Transport professional, who can be a flexible team player, looking to take the next step in your career then please apply with a copy of your CV. We'd love to hear from you!