Estates Systems Support Specialist (Hybrid)

Thirteen Group; Tees Valley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Simply Health

T’dar Discount Platform

Leave trading

Job summary

Thirteen Group is seeking a Systems Support for Estates Services on a fixed-term basis until 31 March 2027, with potential extension subject to funding. The role supports a wide range of teams including grounds maintenance, cleaning, building services, pest control, the CCTV control room and out‑of‑hours services.

The position is hybrid, primarily home-based with at least one day per week in our Middlesbrough office at Hudson Quay; occasional visits may be required to support business needs.

Qualifications

• Experience in administration, scheduling or customer service.
• Excellent written and verbal communication skills.
• Highly organised with ability to prioritise and manage workload.
• Collaborative team player who supports improvements and customer-focused service.
• Confident using IT systems and digital tools.

Responsibilities

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests and operative availability.
• Liaising with internal colleagues to support seamless service delivery.
• Communicating with customers and stakeholders, keeping them informed of changes.

Skills

Administration

Scheduling

Customer service

Written and verbal communication

Organisational skills

Team player

Continuous improvement

Tools

IT systems

Digital tools

Job description

Thirteen Group is seeking a Systems Support for Estates Services on a fixed-term basis until 31 March 2027, with potential extension subject to funding. The role supports a wide range of teams including grounds maintenance, cleaning, building services, pest control, the CCTV control room and out‑of‑hours services.

The position is hybrid, primarily home-based with at least one day per week in our Middlesbrough office at Hudson Quay; occasional visits may be required to support business needs.