Estates Systems & Scheduling Specialist (Hybrid)

Thirteen; Tees Valley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Health benefits

Discount platform

Leave buy/sell

Job summary

Thirteen Group is seeking a Systems Support (Estates Services) to join our Estates team on a fixed-term until 31 March 2027.

Hybrid role; you will support grounds maintenance, cleaning, building services, pest control, CCTV control room, and out‑of‑hours services, using systems to assign work and coordinate daily tasks. The role emphasises customer-focused service, strong IT skills, and proactive workload management, with potential extension subject to funding.

Qualifications

• Experience in administration, scheduling or customer service settings.
• Excellent written and verbal communication skills.
• Very organized with ability to prioritize and manage workload.
• Collaborative team player who supports continuous improvement and delivers customer-focused service.
• Confident using IT systems across various digital tools.

Responsibilities

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests, and operative availability.
• Liaising with internal colleagues to support seamless service delivery and a smooth customer journey.
• Communicating with customers and stakeholders, keeping them informed of changes, progress and issues.

Skills

Communication

Organisation

Team collaboration

IT systems literacy

Tools

Scheduling software

Office suite

Job description

Thirteen Group is seeking a Systems Support (Estates Services) to join our Estates team on a fixed-term until 31 March 2027.

Hybrid role; you will support grounds maintenance, cleaning, building services, pest control, CCTV control room, and out‑of‑hours services, using systems to assign work and coordinate daily tasks. The role emphasises customer-focused service, strong IT skills, and proactive workload management, with potential extension subject to funding.