Systems Support (Estates Services)

Thirteen Group; Tees Valley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Simply Health

T’dar Discount Platform

Leave trading

Job summary

Thirteen Group is seeking a Systems Support for Estates Services on a fixed-term basis until 31 March 2027, with potential extension subject to funding. The role supports a wide range of teams including grounds maintenance, cleaning, building services, pest control, the CCTV control room and out‑of‑hours services.

The position is hybrid, primarily home-based with at least one day per week in our Middlesbrough office at Hudson Quay; occasional visits may be required to support business needs.

Qualifications

• Experience in administration, scheduling or customer service.
• Excellent written and verbal communication skills.
• Highly organised with ability to prioritise and manage workload.
• Collaborative team player who supports improvements and customer-focused service.
• Confident using IT systems and digital tools.

Responsibilities

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests and operative availability.
• Liaising with internal colleagues to support seamless service delivery.
• Communicating with customers and stakeholders, keeping them informed of changes.

Skills

Administration

Scheduling

Customer service

Written and verbal communication

Organisational skills

Team player

Continuous improvement

Tools

IT systems

Digital tools

Job description

Join us as a Systems Support (Estates Services) at Thirteen Group!

Thirteen Group is on the lookout for a Estates Services Systems Support tojoin our Estates team fixed term until 31st March 2027 - this could be extended/made permanent subject to funding.

You’ll provide support to a wide range of teams, including grounds maintenance, cleaning and building services, pest control, the CCTV control room, and out‑of‑hours services.

This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary – £29,931 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests, and operative availability.
• Liaising with internal colleagues to support seamless service delivery and a smooth customer journey.
• Communicating with customers and stakeholders, keeping them informed of any changes, job progress, and relevant issues.

About You:

• You’ll have experience within an administration, scheduling or customer service setting or bring great transferrable skills.
• As you’ll be working closely with customers and colleagues, you’ll have excellent written and verbal communication skills.
• Highly organised, great at prioritising, and proactive in managing your workload.
• You’re a collaborative team player who enjoys contributing ideas, supporting continuous improvement, and helping deliver a customer‑focused service.
• Confident using IT systems and comfortable working across a variety of digital tools and systems.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

NO RECRUITMENT AGENCIES, please.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

This role has the potential to be made permanent

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying