Estates Admin & Maintenance Support Officer

Wythenshawe Community Housing Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Health care plan

Gym membership

Cycle to work

Volunteering days

Salary sacrifice pension

Job summary

Wythenshawe Community Housing Group in Manchester is seeking an Administration Officer to provide operational support within the Estates and Grounds Maintenance Teams on a fixed-term basis to 26 March 2027.

You will handle a range of administrative tasks, input data, manage spreadsheets, respond to enquiries from tenants, and assist in coordinating repair works with technicians to maintain service delivery.

Qualifications

• Experience developing and coordinating administrative systems.
• Strong Microsoft Word and Excel skills.
• Ability to handle enquiries and communicate with tenants with tact and diplomacy.

Responsibilities

• Provide administrative and clerical support to the operation, including data input and spreadsheets, word processing, photocopying, general correspondence, and handling telephone enquiries.
• Effectively handle enquiries and complaints from tenants and others.
• Collate information including performance data and assist in preparing statistical information.
• Coordinate repair scheduling with technicians and maintain effective communication with tenants.

Skills

Data entry

Office administration

Communication

Problem solving

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Wythenshawe Community Housing Group in Manchester is seeking an Administration Officer to provide operational support within the Estates and Grounds Maintenance Teams on a fixed-term basis to 26 March 2027.

You will handle a range of administrative tasks, input data, manage spreadsheets, respond to enquiries from tenants, and assist in coordinating repair works with technicians to maintain service delivery.