Systems Support (Estates Services)

Thirteen; Tees Valley; Ibrido; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary

Annual leave

Pension

Health benefits

Discount platform

Leave buy/sell

Descrizione del lavoro

Thirteen Group is seeking a Systems Support (Estates Services) to join our Estates team on a fixed-term until 31 March 2027.

Hybrid role; you will support grounds maintenance, cleaning, building services, pest control, CCTV control room, and out‑of‑hours services, using systems to assign work and coordinate daily tasks. The role emphasises customer-focused service, strong IT skills, and proactive workload management, with potential extension subject to funding.

Competenze

• Experience in administration, scheduling or customer service settings.
• Excellent written and verbal communication skills.
• Very organized with ability to prioritize and manage workload.
• Collaborative team player who supports continuous improvement and delivers customer-focused service.
• Confident using IT systems across various digital tools.

Mansioni

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests, and operative availability.
• Liaising with internal colleagues to support seamless service delivery and a smooth customer journey.
• Communicating with customers and stakeholders, keeping them informed of changes, progress and issues.

Conoscenze

Communication

Organisation

Team collaboration

IT systems literacy

Strumenti

Scheduling software

Office suite

Descrizione del lavoro

Join us as a Systems Support (Estates Services) at Thirteen Group!

Thirteen Group is on the lookout for a Estates Services Systems Support tojoin our Estates team fixed term until 31st March 2027 - this could be extended/made permanent subject to funding.

You’ll provide support to a wide range of teams, including grounds maintenance, cleaning and building services, pest control, the CCTV control room, and out‑of‑hours services.

This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

• Salary – £29,931 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave

Key Responsibilities:

• Using systems and software to assign work to Estates Services operatives.
• Coordinating daily work to maximise productivity and meet service priorities.
• Balancing planned work, urgent requests, and operative availability.
• Liaising with internal colleagues to support seamless service delivery and a smooth customer journey.
• Communicating with customers and stakeholders, keeping them informed of any changes, job progress, and relevant issues.

About You:

• You’ll have experience within an administration, scheduling or customer service setting or bring great transferrable skills.
• As you’ll be working closely with customers and colleagues, you’ll have excellent written and verbal communication skills.
• Highly organised, great at prioritising, and proactive in managing your workload.
• You’re a collaborative team player who enjoys contributing ideas, supporting continuous improvement, and helping deliver a customer‑focused service.
• Confident using IT systems and comfortable working across a variety of digital tools and systems.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

NO RECRUITMENT AGENCIES, please.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

This role has the potential to be made permanent

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying