Estates Services & Customer Care Coordinator — Hybrid

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A local government authority in the UK seeks a Housing Estates Services Support Officer to manage administration tasks, assist with contract management, and provide excellent customer service. This hybrid role includes supporting the neighbourhood team, requiring strong communication and IT skills. A full UK driving licence is essential, along with the ability to work collaboratively. The position offers a competitive starting salary and employee benefits including a local government pension scheme.

Benefits

Flexible working

Health and wellbeing events

Cycle to work scheme

Local sport provider discount

Generous annual leave

Training and development programme

Qualifications

• Experience in the housing sector or a similar customer-facing role.
• High standard of customer service delivery.
• Ability to converse in accurate spoken English.

Responsibilities

• Manage administration tasks and customer calls.
• Assist with onsite inspections and contract management.
• Provide high-quality administrative support to the neighbourhood team.

Skills

Customer care skills

Problem-solving skills

Good IT skills

Ability to prioritise workload

Job description

A local government authority in the UK seeks a Housing Estates Services Support Officer to manage administration tasks, assist with contract management, and provide excellent customer service. This hybrid role includes supporting the neighbourhood team, requiring strong communication and IT skills. A full UK driving licence is essential, along with the ability to work collaboratively. The position offers a competitive starting salary and employee benefits including a local government pension scheme.