Estates & Facilities Helpdesk Administrator

Kent PLC; Maidstone; In loco; GBP 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

Kent and Medway Mental Health NHS Trust in Maidstone is seeking an organised EFM Helpdesk Administrator/Operator to join the Estates and Facilities team. You will be the first point of contact for service requests, recording and prioritising tasks, and coordinating with internal teams and external contractors to keep the estate running smoothly.

In this busy central helpdesk, you will monitor progress, provide timely updates to service users, maintain accurate records in the helpdesk system and

Mansioni

• Receiving and logging Estates and Facilities service requests.
• Prioritising and allocating jobs to internal teams or external contractors.
• Monitoring requests through to completion and escalating urgent issues where required.
• Providing professional and timely updates to service users.
• Maintaining accurate records on the Trust helpdesk system.
• Supporting the effective delivery of Estates and Facilities services across the Trust.

Descrizione del lavoro

Kent and Medway Mental Health NHS Trust in Maidstone is seeking an organised EFM Helpdesk Administrator/Operator to join the Estates and Facilities team. You will be the first point of contact for service requests, recording and prioritising tasks, and coordinating with internal teams and external contractors to keep the estate running smoothly.

In this busy central helpdesk, you will monitor progress, provide timely updates to service users, maintain accurate records in the helpdesk system and