Reception & Admin Assistant – Patient Care Coordination

Kent and Medway NHS and Social Care Partnership Trust; Sittingbourne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Kent and Medway Mental Health NHS Trust is inviting applications for an Administration Assistant at Sittingbourne. You will be the first point of contact for patients and families, handling enquiries with warmth, accuracy and confidentiality, and supporting the clinical team with a range of administrative tasks.

This permanent, full‑time role requires strong organisational skills, teamwork, and a proactive approach to a busy workload.

Qualifications

• Strong communication skills and ability to handle challenging conversations.
• Collaborative team player to ensure efficient workflow.
• Commitment to privacy and confidentiality of service users and families.
• Proactive, flexible and able to manage a diverse workload.

Responsibilities

• Administrative Support: typing, scanning, printing, and managing documents; mail, deliveries and room bookings.
• Reception cover: meeting and greeting patients, handling queries and welcoming visitors.
• Frontline Queries: handle telephone and email inquiries with empathy and clear communication.
• Team and Patient Coordination: send appointment reminders, manage scan requests, participate in meetings, assist with ad-hoc tasks.
• Documentation and Confidentiality: maintain accurate records following Information Governance standards.

Skills

Communication skills

Team player

Confidentiality

Proactive / flexible

Job description

Kent and Medway Mental Health NHS Trust is inviting applications for an Administration Assistant at Sittingbourne. You will be the first point of contact for patients and families, handling enquiries with warmth, accuracy and confidentiality, and supporting the clinical team with a range of administrative tasks.

This permanent, full‑time role requires strong organisational skills, teamwork, and a proactive approach to a busy workload.