EFM Helpdesk Administrator/ Operator

Kent PLC; Maidstone; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

Kent and Medway Mental Health NHS Trust in Maidstone is seeking an organised EFM Helpdesk Administrator/Operator to join the Estates and Facilities team. You will be the first point of contact for service requests, recording and prioritising tasks, and coordinating with internal teams and external contractors to keep the estate running smoothly.

In this busy central helpdesk, you will monitor progress, provide timely updates to service users, maintain accurate records in the helpdesk system and

Aufgaben

• Receiving and logging Estates and Facilities service requests.
• Prioritising and allocating jobs to internal teams or external contractors.
• Monitoring requests through to completion and escalating urgent issues where required.
• Providing professional and timely updates to service users.
• Maintaining accurate records on the Trust helpdesk system.
• Supporting the effective delivery of Estates and Facilities services across the Trust.

Jobbeschreibung

We are looking for an organised and customer-focused EFM Helpdesk Administrator/ Operator to join our Estates and Facilities team. As the first point of contact for Estates and Facilities service requests, you will receive, accurately record and prioritise enquiries relating to both Hard and Soft Facilities Management services. Working in a busy central helpdesk environment, you will liaise with clinical and non-clinical colleagues, internal service teams and external contractors. You will allocate and monitor jobs, provide progress updates, escal… The EFM Helpdesk Operator provides a responsive and customer-focused helpdesk service, acting as the first point of contact for Estates and Facilities enquiries across the Trust. You will receive, record and prioritise service requests, allocate jobs to the appropriate teams or contractors, monitor progress and provide timely updates to service users. The role requires effective communication, accurate record keeping and the ability to manage competing priorities while supporting the delivery of safe and efficient Estates and Facilities services.,

• Receiving and logging Estates and Facilities service requests.
• Prioritising and allocating jobs to internal teams or external contractors.
• Monitoring requests through to completion and escalating urgent issues where required.
• Providing professional and timely updates to service users.
• Maintaining accurate records on the Trust helpdesk system.
• Supporting the effective delivery of Estates and Facilities services across the Trust.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD. Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident. Join us if you share our passion for better mental health care and want to be part of a team that's working well together.