Facilities Support Administrator

Apleona UK; Maidstone; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Morrison Facilities Services in Maidstone is seeking a proactive Facilities Support Administrator to join our team. You will provide essential administration and helpdesk support, including creating quotations, ordering materials, and scheduling engineer workloads to ensure smooth daily operations.

You will coordinate with subcontractors, suppliers and internal teams, manage client communications, diary management, and standard admin duties using the MCM system to meet service level agreements.

Qualifications

• Strong administrative experience with documentation and office tasks.
• Confidence handling scheduling, coordination, and client requests.
• Excellent communication and professional liaison with colleagues, engineers and suppliers.
• Demonstrated customer service focus in a helpdesk environment.
• Ability to work independently and as part of a team.

Responsibilities

• Create quotations and order materials.
• Schedule engineer workloads and coordinate with subcontractors and suppliers.
• Manage client communications and respond promptly to requests.
• Maintain diaries and coordinate with internal teams to meet SLAs.
• Support management with MCM system administration, job closures and final document submissions.
• Handle general office administration and maintain accurate records.

Skills

Administrative experience

Scheduling

Customer service

Communication skills

Teamwork

Tools

MCM system

Job description

The details for the selected vacancy are shown below.

• Advert Title Facilities Support Administrator
• Advert Text

  Facilities Support Administrator

  Location: Maidstone

  Salary up to £30,000 per annum

  Office Based / Fulltime / Fixed Term Contract, 52 Weeks

  40 hours per week, Monday - Friday

  Apleona delivers facilities services across a wide range of sites and communities, and this is a great opportunity to join at a time of positive change and growth.

  Our Kent Facilities Management branch supports two major NHS Trusts in the Kent region. The branch is responsible for administering all activities related to delivering facilities management services across multiple buildings. Our purpose is to ensure these buildings are safe, compliant, and fully operational for their users. Some of our core repair and maintenance functions include - Gas, Electrical, Lifts, Water and General plumbing and building works.

  About the role:

  We are seeking a proactive and organised Facilities Support Administrator to join our team in Maidstone. In this role, you will provide vital administration and helpdesk support across the FM contract, ensuring smooth day-to-day operations. Your responsibilities will include creating quotations, ordering materials, and scheduling engineer workloads, as well as managing client communications and responding promptly to requests and issues. You will coordinate with subcontractors, suppliers, and internal teams to deliver a seamless service, while efficiently scheduling engineers’ diaries to meet Service Level Agreements and plan routes with both economy and effectiveness in mind. Tasks will cover PPMs, repairs, and remedial works. In addition, you will support management with a range of administrative duties, including MCM system management, job closures and final document submissions, operative diary management, and general office administration. This is a fantastic opportunity to play a key role in a fast-paced, dynamic environment.

  Role criteria:

  • Strong administrative experience, with the ability to manage systems, documentation, and office tasks accurately.
  • Confidence working in a fast-paced environment, handling scheduling, coordination, and client requests efficiently.
  • Teamwork and self-motivation, working well with colleagues, engineers, and suppliers while managing responsibilities independently.
  • Excellent communication skills, with the confidence to liaise professionally at all levels.
  • Customer service experience, ensuring a responsive and professional approach to client and helpdesk support.

  This role sits within Morrison Facilities Services, part of Apleona UK.