Estate Services Coordinator | Hybrid & CAFM Expert

Royal Shakespeare Company; Stratford-upon-Avon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Royal Shakespeare Company is seeking an Estate Services Coordinator to join the Estate Services team in Stratford-upon-Avon. You will coordinate maintenance activities, support colleagues and contractors, and help ensure properties remain safe, comfortable and compliant.

Reporting to the Estate Services Support Manager, you will build strong relationships across teams, manage maintenance requests, and deliver an excellent service with a flexible approach, including one day per week working

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to work collaboratively in a team and contribute to a positive working environment.
• Strong admin and organisational skills with the ability to manage competing priorities and work proactively.
• Experience using a CAFM system or similar database.
• Good understanding of facilities management services.
• Flexible and adaptable approach to new ways of working.
• Strong written communication for reports and documentation.

Responsibilities

• Coordinate reactive and planned maintenance requests using the CAFM system.
• Monitor outstanding and overdue jobs, ensuring issues are progressed and resolved promptly.
• Keep colleagues informed of maintenance requirements, progress and resolutions.
• Maintain accurate records of maintenance requests and completed works.
• Liaise with suppliers and contractors, raising orders as required.
• Assist with reconciling utility invoices.
• Provide administrative support across the Estate Services department.
• Work closely with the Property Services team to arrange maintenance visits within residential properties.
• Produce reports from the asset database to support planning, compliance and contractor management.

Skills

Customer service

Communication

Interpersonal skills

Organisation

CAFM system

Tools

CAFM system

Job description

The Royal Shakespeare Company is seeking an Estate Services Coordinator to join the Estate Services team in Stratford-upon-Avon. You will coordinate maintenance activities, support colleagues and contractors, and help ensure properties remain safe, comfortable and compliant.

Reporting to the Estate Services Support Manager, you will build strong relationships across teams, manage maintenance requests, and deliver an excellent service with a flexible approach, including one day per week working