Resident Services Coordinator (Fixed-Term)

Royal Shakespeare Company; Stratford-upon-Avon; On-site; GBP 25,000 - 34,000; Full time

Job summary

The Royal Shakespeare Company is seeking an Accommodation Administrator to support the smooth running of its residential accommodation service for acting company members and creative teams in Stratford-upon-Avon. This fixed-term role runs from December 2026 to around December 2027, full-time, 35 hours per week, based in Stratford-upon-Avon.

You will coordinate allocations, tenancy administration, and communications, while working with Estates, Planning, and external partners to deliver a

Qualifications

• Excellent administrative, planning and organisational skills with strong attention to detail.
• Experience working in a busy administrative environment.
• Commitment to customer care with strong communication skills.
• Ability to prioritise a varied workload and problem-solve independently.
• Experience in property, accommodation, lettings or the arts sector would be advantageous.

Responsibilities

• Coordinate accommodation allocations and resident communications, including arrivals, welcome information and departures.
• Prepare tenancy agreements, complete Right to Rent checks and maintain accurate accommodation records.
• Work with landlords, contractors and suppliers to resolve issues and improve service delivery.
• Organise cleaning and accommodation changeovers to ensure properties are ready for residents.
• Support accommodation sourcing and maintain databases and records.
• Process invoices, raise purchase orders and support payroll administration.

Skills

Administrative skills

Planning

Organisational skills

Customer care

Communication

Problem-solving

Job description

The Royal Shakespeare Company is seeking an Accommodation Administrator to support the smooth running of its residential accommodation service for acting company members and creative teams in Stratford-upon-Avon. This fixed-term role runs from December 2026 to around December 2027, full-time, 35 hours per week, based in Stratford-upon-Avon.

You will coordinate allocations, tenancy administration, and communications, while working with Estates, Planning, and external partners to deliver a