Estate Services Coordinator

Royal Shakespeare Company; Stratford-upon-Avon; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Royal Shakespeare Company is seeking an Estate Services Coordinator to join the Estate Services team in Stratford-upon-Avon. You will coordinate maintenance activities, support colleagues and contractors, and help ensure properties remain safe, comfortable and compliant.

Reporting to the Estate Services Support Manager, you will build strong relationships across teams, manage maintenance requests, and deliver an excellent service with a flexible approach, including one day per week working

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to work collaboratively in a team and contribute to a positive working environment.
• Strong admin and organisational skills with the ability to manage competing priorities and work proactively.
• Experience using a CAFM system or similar database.
• Good understanding of facilities management services.
• Flexible and adaptable approach to new ways of working.
• Strong written communication for reports and documentation.

Responsibilities

• Coordinate reactive and planned maintenance requests using the CAFM system.
• Monitor outstanding and overdue jobs, ensuring issues are progressed and resolved promptly.
• Keep colleagues informed of maintenance requirements, progress and resolutions.
• Maintain accurate records of maintenance requests and completed works.
• Liaise with suppliers and contractors, raising orders as required.
• Assist with reconciling utility invoices.
• Provide administrative support across the Estate Services department.
• Work closely with the Property Services team to arrange maintenance visits within residential properties.
• Produce reports from the asset database to support planning, compliance and contractor management.

Skills

Customer service

Communication

Interpersonal skills

Organisation

CAFM system

Tools

CAFM system

Job description

Do you enjoy helping people and delivering excellent customer service? Are you highly organised, proactive and confident managing multiple priorities? Do you have experience using databases or facilities management systems to coordinate maintenance activities?

We're looking for an Estate Services Coordinator to join the Royal Shakespeare Company's Estate Services team in Stratford-upon-Avon. Working with a wide range of teams across the RSC, you'll help ensure maintenance activities are coordinated effectively and issues are resolved promptly. You'll be at the centre of day-to-day estate operations, building strong relationships and helping to ensure our commercial and residential properties remain safe, comfortable and compliant.

As one of the first points of contact for maintenance requests, you'll play a key role in coordinating repairs, supporting colleagues and contractors and delivering an excellent service across the organisation. You'll be part of a close-knit and supportive team, where collaboration, communication and teamwork are fundamental to success.

Reporting to the Estate Services Support Manager, key responsibilities include (please see the full role profile for the comprehensive list):

• Coordinating reactive and planned maintenance requests using our CAFM (Computer-Aided Facilities Management) system.
• Monitoring outstanding and overdue jobs, ensuring issues are progressed and resolved promptly.
• Keeping colleagues informed of maintenance requirements, progress and resolutions.
• Maintaining accurate records of maintenance requests and completed works.
• Liaising with suppliers and contractors, raising orders as required.
• Assisting with reconciling utility invoices.
• Providing administrative support across the Estate Services department.
• Working closely with the Property Services team to arrange maintenance visits within residential properties.
• Producing reports from the asset database to support planning, compliance and contractor management.

To be successful in this role, you'll bring:

• Excellent customer service, communication and interpersonal skills.
• Experience working collaboratively as part of a team and contributing to a positive working environment.
• Strong administration and organisational skills, with the ability to manage competing priorities and work proactively with a high degree of autonomy.
• Experience using a CAFM system or similar database.
• A good understanding of facilities management services.
• A flexible and adaptable approach, with a willingness to embrace new ways of working.
• Strong written communication skills, including the ability to prepare reports, correspondence and other documentation as required.

This is a full-time, permanent position, working 35 hours per week and based in Stratford-upon-Avon. You'll work either 8am-4pm or 9am-5pm, Monday to Friday and the role typically includes one day per week working from home.

The closing date for applications is midnight on Wednesday 25 November. Interviews will be held in-person and are expected to take place on Tuesday 1 December.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work.

The Royal Shakespeare Company (no. 212481) is a registered charity.