Local Housing Manager

Metropolitan Thames Valley; Johnson Street; On-site; GBP 41,000 - 43,000; Full time

Job summary

Metropolitan Thames Valley is recruiting a Local Housing Manager to oversee housing and estate services across a defined patch. The role is predominantly office-based with on-site duties, focusing on tenancy management for rented housing and collaboration with partners to deliver high-quality resident services.

You will be the customer-facing MTVH representative, handling complaints, estate services and lettings, while maintaining strong administration and reporting practices.

Qualifications

• Experience in social housing setting is essential.
• Experience of tenancy enforcement and managing a high caseload of ASB with strong record keeping.
• Knowledge of housing practice, housing law and the principles of service charge management.
• Demonstrates MTVH values: care, dare and collaborate.
• Able to adapt to change and work flexibly.
• Demonstrates ability to collaborate, network and be a strong team player.
• Experience of dealing with customers from diverse backgrounds with complex needs.
• Excellent administration, writing and numeracy skills.
• Experience handling customer inquiries in person, on the phone and in writing.

Responsibilities

• Manage and coordinate housing and estate services within a defined geographical patch.
• Coordinate internal and external services to meet diverse resident needs to a high standard.
• Manage our relationship with the Local Authority and other Housing Association partners.
• Be the point of contact for complaints, estate services, tenancy management, tenancy enforcement and lettings management.
• Participate in local community initiatives and be prepared for occasional weekend work.
• Seek continuous improvement to provide excellent service to residents.

Skills

Essential car user

Social housing experience

tenancy enforcement & ASB

Housing practice knowledge

Adaptability

Team player

Customer service

Administration

Writing & numeracy

Self-management

Project management

Office management

Education

Housing qualification

Job description

This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.

£41,237 - £43,405 p/a

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Closing date - 10 November 2026

The role

Local Housing Manager

Location: N3 2NY

Salary Banding: £41,237 - £43,406

This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.

You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What You'll Need To Succeed

• Essential car user
• Experience of working in a social housing setting is essential
• Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.

Download documents

CUSSER~1.PDF

Occupational Requirements For Local Housing Manager.odt

Department:Customer Services

Last updated:October 20, 2026